Lead Dynamics 365 CRM Developer – Public Sector Solutions

Role Summary

• Lead the design, development, testing, deployment, and maintenance of Microsoft Dynamics 365 CRM solutions supporting citizen-facing services and internal business processes.
• Provide technical leadership for CRM development, integrations, security, accessibility, and production support within an established enterprise platform.
• Work closely with business teams, solution architects, analysts, administrators, and external partners to deliver scalable, secure, accessible, and supportable solutions.

Key Responsibilities

• Design, develop, configure, and maintain Dynamics 365 CRM solutions.
• Develop custom CRM components using C#, .NET, JavaScript, plugins, workflows, business rules, and APIs.
• Configure and extend Dynamics 365 Customer Service and Public Sector Solutions.
• Develop functionality for case management, applicant onboarding, authorized representatives, reassessments, appeals, correspondence, and reporting.
• Design and maintain integrations between Dynamics 365, Azure services, identity providers, document repositories, and enterprise applications.
• Develop secure document-management capabilities, including document upload, validation, scanning workflows, metadata, storage, retrieval, and access controls.
• Develop accessible and bilingual user interfaces in compliance with WCAG 2.1 AA requirements.
• Develop CRM data models, workflows, notifications, automation, and business processes.
• Implement logging, monitoring, auditing, exception handling, diagnostics, and operational support capabilities.
• Apply CRM security controls, including role-based access, field-level security, auditing, sharing, encryption, and permissions.
• Conduct code reviews and provide technical guidance and mentoring to other developers.
• Develop automated, unit, and integration tests and support CI/CD-based deployments.
• Participate in design and architecture reviews, release planning, deployments, production support, troubleshooting, and root-cause analysis.
• Maintain technical specifications, deployment procedures, support documentation, and knowledge-transfer materials.

Must-Have Requirements

• 7+ years of experience developing Microsoft Dynamics 365 CRM solutions.
• 3+ years leading development activities on large enterprise CRM implementations.
• Experience delivering at least three enterprise Dynamics 365 CRM implementations, modernization initiatives, or major releases.
• Strong hands-on experience with:
• Dynamics 365 CRM and Customer Service
• Dataverse
• C#, .NET, JavaScript, HTML, and CSS
• REST APIs and JSON
• Dynamics 365 Public Sector Solutions
• Experience developing complex case-management, benefits-management, or citizen-facing solutions.
• Experience designing and implementing integrations between Dynamics 365 CRM and enterprise applications.
• Experience with Microsoft Azure integration services and API-based integration patterns.
• Experience developing secure document-management and document-processing solutions.
• Experience developing accessible and bilingual digital services compliant with WCAG 2.1 AA standards.
• Experience with Git, Azure DevOps, source control, CI/CD pipelines, release management, and automated deployments.
• Experience supporting production environments, troubleshooting incidents, resolving defects, and implementing enhancements.
• Experience working in Agile delivery teams and multi-vendor environments.
• Experience working with federal, provincial, territorial, or other large public-sector organizations.
• Microsoft Certified: Power Platform Developer Associate (PL-400).
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate or equivalent Dynamics 365 certification.
• Ability to work within public-sector requirements related to security, privacy, accessibility, records management, bilingual services, and digital service delivery.
• Reliability Status security clearance is required.

Nice-to-Have Requirements

• Experience with Dynamics 365 Public Sector Solutions in large-scale implementations.
• Experience with public-sector case-management, grants, benefits, or citizen-service platforms.
• Experience integrating Dynamics 365 CRM with Azure services, enterprise document repositories, Microsoft Fabric, analytics, or enterprise reporting platforms.
• Experience supporting security assessments, privacy reviews, accessibility reviews, and Authority to Operate activities.
• Experience mentoring development teams and serving as a technical lead.

Key Deliverables

• CRM customizations and enhancements
• Plugins and workflow components
• Integration services and APIs
• Technical designs and specifications
• Deployment packages and release documentation
• Automated tests and test evidence
• Production support documentation
• Defect fixes and optimization recommendations
• Knowledge-transfer materials

Additional Requirements

• Must be able to become productive quickly within an established production environment.
• Must be comfortable supporting a high-profile, citizen-facing service delivery platform.
• Must follow applicable public-sector security, privacy, accessibility, records-management, bilingual-service, and digital-service requirements.