Senior Dynamics 365 CRM Solution Architect – Public Sector Solutions

Role Overview

• Provide senior architectural leadership for the enhancement, integration, security, scalability, and ongoing evolution of an enterprise Dynamics 365 CRM platform.
• Lead solution architecture across application, data, integration, security, infrastructure, and deployment areas.
• Ensure solutions are scalable, secure, accessible, supportable, and aligned with enterprise architecture standards and Dynamics 365 best practices.
• Support a citizen-facing and internal service environment involving case management, document and evidence management, reporting, data migration, and enterprise integrations.
• Work closely with business stakeholders, technical teams, vendors, project teams, and governance groups.

Key Responsibilities

• Lead end-to-end solution architecture for Dynamics 365 CRM and related enterprise systems.
• Establish architecture standards, technical patterns, and design principles for CRM and case-management solutions.
• Design and oversee solutions using Dynamics 365 CRM, Customer Service, Public Sector Solutions, Dataverse, Azure services, and enterprise APIs.
• Review business requirements, user stories, technical designs, data models, integration specifications, security models, and deployment approaches.
• Design architecture supporting applicant onboarding, case management, correspondence, document and evidence management, reassessments, appeals, reporting, and workflow automation.
• Design integrations between Dynamics 365 CRM and cloud services, identity providers, document repositories, data platforms, analytics solutions, and approved external systems.
• Define CRM security architecture covering access controls, authentication, authorization, auditing, encryption, field-level security, external-user access, and privacy requirements.
• Provide architectural oversight for secure document and evidence management, including storage, scanning, metadata, retrieval, retention, and disposition.
• Provide guidance on application lifecycle management, deployment, environment strategy, release governance, and operational support.
• Support architecture, cybersecurity, privacy, accessibility, threat and risk, and production-readiness reviews.
• Identify architectural risks, dependencies, platform limitations, scalability issues, and technical debt.
• Provide technical direction to development teams, administrators, analysts, and vendors throughout design, development, testing, deployment, and production stabilization.
• Provide architectural guidance on performance, scalability, resiliency, disaster recovery, and business continuity.
• Review and approve solution deliverables for alignment with architecture standards and project objectives.
• Maintain architecture diagrams, technical decisions, interface specifications, data flows, security models, and knowledge-transfer documentation.

Must-Haves

• 15+ years of overall IT experience.
• 10+ years of enterprise solution architecture experience.
• 7+ years of Dynamics 365 CRM architecture experience.
• Experience delivering at least three enterprise Dynamics 365 CRM implementations, modernization initiatives, or major production releases.
• Strong experience designing customer service, case-management, or citizen-service solutions at enterprise scale.
• Experience designing integrations between Dynamics 365 CRM and external applications, cloud services, APIs, and enterprise repositories.
• Strong experience with CRM security architecture, including authentication, authorization, auditing, encryption, field-level security, external-user access, and privacy controls.
• Experience designing secure document and evidence-management solutions.
• Experience designing scalable solutions for large user populations, external users, and high transaction volumes.
• Hands-on architecture experience with Dynamics 365 CRM, Dynamics 365 Customer Service, Public Sector Solutions, Dataverse, Azure services, REST APIs, and Microsoft Fabric integration patterns.
• Experience supporting production implementations, release governance, production-readiness reviews, and operational support.
• Experience working in Agile delivery environments and multi-vendor teams.
• Experience working with Canadian federal, provincial, territorial, or other large public-sector organizations.
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600).
• Microsoft Azure Solutions Architect Expert (AZ-305).
• Ability to work within established security, privacy, accessibility, records-management, bilingual-service, and digital-service requirements.
• Reliability Status clearance is mandatory.

Nice-to-Haves

• TOGAF certification or strong enterprise architecture experience.
• Experience with grants, benefits, health, insurance, or other large-scale citizen-service platforms.
• Experience designing Dynamics 365 CRM solutions for large public-facing programs.
• Experience integrating CRM platforms with enterprise data and analytics environments.
• Experience supporting security assessments, privacy impact assessments, accessibility reviews, and Authority to Operate processes.
• Experience with architecture modelling tools such as Visio, Lucidchart, or equivalent tools.

Key Deliverables

• Solution architecture and design documentation.
• Architecture diagrams and reference architectures.
• Integration and security architecture specifications.
• Data architecture artefacts and technical decision records.
• Architecture review and solution design submissions.
• Technical risk and technical debt assessments.
• Deployment, environment, and production-readiness recommendations.
• Knowledge-transfer documentation.