Senior UI/UX Designer – Salesforce Experience Cloud and Government Digital Services

Role Summary

The Senior UI/UX Designer will create accessible, bilingual, user-centred experiences for citizen-facing Salesforce portals and internal case-management applications.

The resource will design clear and consistent journeys for claimants, authorized representatives, caseworkers, reviewers, and administrators while working within Salesforce Experience Cloud, Lightning Web Components, OmniStudio, and Salesforce Lightning Design System constraints.

Key Responsibilities

• Design user journeys for claim intake, evidence submission, application status, reassessment, appeals, financial forms, correspondence, and document management.
• Conduct stakeholder interviews, user research, journey mapping, usability reviews, and design-validation sessions.
• Produce wireframes, prototypes, high-fidelity mock-ups, responsive layouts, navigation models, and developer specifications.
• Apply the Salesforce Lightning Design System and Government of Canada digital-design expectations.
• Design accessible forms with logical grouping, instructions, conditional fields, validation, error messages, save-and-return, and submission confirmation.
• Ensure designs meet WCAG 2.1 AA requirements for keyboard use, screen readers, focus management, contrast, zoom, responsive behaviour, and content structure.
• Support bilingual English and French layouts, including text expansion, labels, help content, notifications, and error messages.
• Collaborate with Business Analysts, Developers, Administrators, accessibility specialists, QA resources, and product owners.
• Review implemented functionality and document visual, usability, accessibility, responsive-design, and consistency defects.
• Maintain reusable design components, interaction patterns, standards, and design-system documentation.
• Participate in Agile ceremonies, demonstrations, testing, release readiness, and post-production reviews.

Mandatory Qualifications

• Minimum 5 years of UI/UX design experience.
• Minimum 2 years designing Salesforce Experience Cloud or comparable enterprise portals.
• Experience designing at least two complex transactional digital services.
• Experience with citizen, claimant, benefits, regulatory, grants, licensing, health, or case-management portals.
• Demonstrated experience applying WCAG 2.1 AA.
• Experience with responsive design, bilingual applications, user research, journey mapping, prototyping, usability testing, and information architecture.
• Experience with Salesforce Lightning Design System or another enterprise design system.
• Experience collaborating with Salesforce development, business analysis, administration, accessibility, QA, and product teams.

Mandatory Professional Qualification

A degree or diploma in UX Design, Human-Computer Interaction, Interaction Design, Graphic Design, Digital Design, or a related field; alternatively, at least seven years of directly relevant experience.

Preferred Qualifications

Salesforce UX Designer, Experience Cloud Consultant, CPACC, Web Accessibility Specialist, Nielsen Norman Group certification, or comparable user-experience and accessibility credentials.

Key Deliverables

Journey maps, information architecture, wireframes, prototypes, responsive designs, accessibility annotations, bilingual layouts, design-system components, developer handoff specifications, usability findings, defect reports, and knowledge-transfer materials.

Security and Additional Requirements

The resource must understand Government of Canada accessibility, bilingual-service, privacy, plain-language, and digital-design requirements and be capable of extending an existing design language without unnecessary redesign.

Contract Details

• Employment Type: Contract
• Location: Remote
• Rate: CAD $60 to $70 per hour
• Closing Date: August 8, 2026