Salesforce Health Cloud AMS Lead

Job Title: Salesforce Health Cloud AMS Lead

Location: Remote / Hybrid

Employment Type: Contract

Experience: 8–12 Years

Job Overview

We are seeking an experienced Salesforce Health Cloud AMS Lead to manage ongoing support, enhancements, and optimization of Salesforce Health Cloud solutions within a healthcare environment. The ideal candidate will have strong Health Cloud expertise, hands-on technical knowledge, and experience leading Application Maintenance Services (AMS) engagements while ensuring platform stability, performance, and continuous improvement.

Key Responsibilities

• Lead Salesforce Health Cloud AMS and support operations
• Manage incident, problem, and change management processes
• Ensure system stability, performance, and availability
• Coordinate with business and technical teams for issue resolution
• Oversee enhancements, configurations, and minor development activities
• Perform root cause analysis (RCA) and implement preventive measures
• Manage releases, deployments, and production support
• Ensure compliance with healthcare data security standards
• Mentor support team members and ensure SLA adherence
• Drive continuous platform improvements and optimization

Required Skills

• Salesforce Health Cloud Certification (Mandatory)
• 8+ years of Salesforce experience
• Strong Salesforce Health Cloud implementation and support experience
• AMS / Production Support experience
• Apex, LWC, SOQL, and Salesforce Configuration expertise
• ServiceNow or Jira experience
• Strong troubleshooting and RCA skills
• Healthcare domain experience
• Excellent communication and stakeholder management skills

Preferred Skills

• Service Cloud and Experience Cloud
• MuleSoft integrations
• ITIL Certification
• CI/CD and DevOps exposure