Job Overview

We are seeking a resourceful and forward-thinking Cybersecurity Engineer - Senior to join the Cybersecurity Operations team. This role acts as a subject-matter expert and advisor across a variety of cybersecurity initiatives and serves as a critical liaison between project teams, business stakeholders, and technical units including Security Operations Center (SOC), Data Loss Prevention, Compliance, Threat Intelligence, Risk Management, Governance, IAM, Systems and Network Engineering, Software Development, and third-party vendors.

The ideal candidate will have a strong technical background in networking, system administration, and programming, coupled with a passion for advancing cybersecurity practices within an enterprise environment.

Key Responsibilities

• Define security scope and requirements for assigned projects, including functional and non-functional security needs.

• Develop and execute security test cases aligned with project objectives.

• Implement and manage cybersecurity tools and platforms.

• Onboard data sources to the Security Information and Event Management (SIEM) system.

• Design and automate playbooks and processes within a Security Orchestration, Automation and Response (SOAR) platform.

• Ensure compliance with internal security policies, standards, procedures, and applicable legal and regulatory requirements.

• Contribute to the development of cybersecurity capabilities and solutions aligned with strategic objectives.

• Identify security gaps and recommend best practices to strengthen the organisation’s cybersecurity posture.

• Monitor emerging threats and assess their potential impact.

• Manage and troubleshoot cybersecurity tools across Windows and Linux environments.

Qualifications & Experience

• Minimum 5 years of experience in IT or networking, with at least 3 years focused on cybersecurity.

• At least 2 years of hands-on cybersecurity engineering experience in two or more of the following domains:

  • Cloud security (AWS, Azure, GCP)

  • SIEM, log management, network security and monitoring

  • Endpoint detection and response

  • Vulnerability management

  • SOAR and automation

  • IAM/PAM

  • Data Loss Prevention

  • Threat Intelligence and UEBA

• Proficiency in managing and troubleshooting cybersecurity tools in both Windows and Linux environments.

• Strong understanding of network protocols, security best practices, and vulnerability remediation.

• Ability to work independently, manage multiple priorities, and meet tight deadlines.

• Excellent written, verbal, and interpersonal communication skills.

• Experience in creating detailed technical documentation for security solutions and operational processes.

• Demonstrated commitment to continuous improvement and professional development.

• Proven ability to collaborate with distributed teams and influence cybersecurity best practices.

Preferred Certifications

• CISSP, CISM, CISA, Security+, or other recognized security certifications are strong assets.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Job Description

• Provides support and control of project management activities, ensuring quality and excellence in project delivery under the direct supervision and guidance of the Project Manager.

• May manage a specific phase of a project or lead light governance projects under the coaching of a Project Manager.

• Responsible for overall coordination, status reporting, and stability of project-oriented work efforts.

• Assists the Project Manager with day-to-day activities, including status reporting and applying project management methodologies to ensure projects are delivered on time, within budget, and meet quality standards and customer expectations.

• Manages administration and tracking of projects through all phases—from initiation to completion.

• Identifies scheduling issues and potential risks within project plans.

• Ensures alignment with governance and processes, taking guidance from Project Managers, QA, and Compliance teams regarding procedures, metrics, and reporting.

Requirements

• 5+ years of experience directly related to the duties and responsibilities outlined.

• Familiarity with Enterprise Portfolio Management (EPM) applications.

• Proficient in Microsoft Project; strong skills in Microsoft Word, Excel, and PowerPoint.

• College diploma or equivalent experience.

• Excellent interpersonal, communication, influencing, and collaboration skills.

• Strong organizational skills with demonstrated follow-up and attention to detail.

• Ability to gather and analyze statistical data and generate reports.

• Ability to interpret, adapt, and apply company guidelines, policies, and procedures.

• Capability to manage multiple deliverables in a fast-paced, evolving environment.

Role Overview

Seeking a dedicated and skilled Desktop Support Resource to join our team at the customer location (Markham, Canada). This role is essential in assisting our customers following the deployment of Windows 11, ensuring a smooth transition and addressing any technical issues that may arise.

Key Responsibilities

• Customer Support: Provide first-level support to customers experiencing issues post-Windows 11 deployment.

• Troubleshooting: Diagnose and resolve hardware and software problems related to desktop systems and applications.

• Installation and Configuration: Assist in the installation, configuration, and maintenance of Windows 11 operating systems on customer devices.

• Documentation: Maintain detailed records of customer interactions, solutions provided, and technical issues encountered.

• Training: Conduct training sessions for customers to familiarise them with Windows 11 features and functionalities.

• Communication: Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution.

• Updates and Upgrades: Manage and execute updates and upgrades to Windows 11 systems as necessary.

• Feedback Collection: Gather customer feedback to improve support services and identify areas for enhancement.

Qualifications

• Education: A degree in Information Technology, Computer Science, or a related field.

• Experience: 7+ years of experience in desktop support and familiarity with Windows operating systems, particularly Windows 11.

• Technical Skills: Strong knowledge of hardware and software troubleshooting, installation, and configuration.

• Communication Skills: Excellent verbal and written communication skills.

• Customer Service: Ability to provide exceptional customer service and support.

• Problem-Solving: Analytical thinking and problem-solving abilities.

• Team Collaboration: Ability to work effectively in a team-oriented environment.