Job Title: Cybersecurity Analyst – Incident Response

Job Description

We are seeking an experienced Cybersecurity Incident Responder to join our cybersecurity operations team. The ideal candidate will be capable of managing incidents at a Tier 3 level and conducting investigations using advanced incident response tools. This role will also contribute to internal fraud and financial crime investigations where a cyber component is present. The position includes participation in an on-call rotation to ensure a prompt response to mitigate impact in a 24/7 environment.

This is a hybrid role, with a primary office location based in Markham, Ontario.

Key Responsibilities:

·       Take full ownership of cybersecurity incident response activities and produce summary reports for management and internal stakeholders.

·       Analyse escalated alerts from managed security service providers to assess impact, determine appropriate containment and remediation strategies, and ensure thorough recovery.

·       Continuously enhance the effectiveness of incident response tools such as EDR, SIEM, and SOAR by optimizing configurations and alert rules.

·       Conduct in-depth technical investigations of cybersecurity incidents, including root cause analysis, threat vectors, and adversary tactics and techniques.

·       Respond swiftly and diligently during shifts and while on-call to address cybersecurity alerts and time-sensitive incidents.

·       Collaborate with internal departments, including Information Security, Privacy, and Fraud Investigation teams, on cyber-related cases.

·       Stay current and adaptive in a fast-paced and evolving threat environment.

Qualifications:

·       Minimum 2 years of direct experience in cybersecurity incident response, preferably in a financial service or similarly regulated environment.

·       Strong understanding of:

·       Incident response procedures and techniques

·       Network protocols and communication principles

·       Common vulnerabilities and remediation approaches

·       Experience analysing cybersecurity alerts and selecting appropriate containment/remediation actions based on business impact.

·       Skilled in investigating incident root causes, including threat vectors and attacker methodologies (TTPs).

·       Proven ability to work collaboratively with internal and external stakeholders across functions.

·       Strong communication and documentation skills; able to clearly explain technical issues and findings to diverse audiences.

Experience or familiarity with any of the following areas is considered an asset:

·       Threat hunting

·       Threat intelligence

·       Digital forensics

Education & Certifications:

·       A degree in Computer Science, Computer Engineering, or a related field is an asset.

·       Recognized certifications in cybersecurity incident response or related domains (e.g., CISSP, OSCP, CIH, CHFI, GCFA, GCIH) are preferred or actively being pursued.

·       Experience or knowledge of the insurance industry is considered a plus.

Position Overview

We are seeking an experienced Business Systems Analyst (BSA) with Guidewire Policy Center ACE Certification to join our dynamic and outcome-focused project team. The BSA will play a key role in delivering high-impact projects across personal insurance platforms, contributing from project ideation through to completion. This role requires a detail-oriented, collaborative individual who thrives in Agile environments and is focused on continuous improvement, stakeholder satisfaction, and business value delivery.

Key Responsibilities

• Collaborate with stakeholders to support project planning, prioritization, and design.

• Understand business objectives and ensure alignment across technical teams.

• Define, gather, and document business and technical requirements for IT and Digital implementations.

• Translate business needs into detailed, actionable technical specifications.

• Manage and optimize sprint plans; continuously assess for efficiency improvements.

• Lead project meetings, working sessions, and regular status updates with cross-functional teams.

• Ensure project scope is clearly defined, tracked, and maintained throughout the lifecycle.

• Identify and proactively resolve project risks and blockers.

• Provide feedback and suggest improvements for process and project delivery.

• Partner with business and technology teams to ensure high-quality, value-driven project outcomes.

Required Qualifications

• Minimum 5 years of experience as a Business Systems Analyst on Agile/Scrum teams.

• Guidewire Policy Center ACE Certification – required.

• 3+ years of experience in personal insurance domain.

• Experience in Scrum Master roles or responsibilities – strong asset.

• Experience in digital transformation and/or conversion projects – preferred.

• CIP designation – preferred or equivalent strong insurance industry knowledge.

Skills & Competencies

• Strong business acumen and customer/stakeholder focus.

• Proven ability to think critically and solve complex problems.

• Results-driven with a consistent focus on business outcomes and benefits.

• Superior communication and interpersonal skills—both written and verbal.

• Excellent organizational, planning, and time management abilities.

• High attention to detail and structured approach to documentation and analysis.

• Proactive, self-starter with a strong sense of ownership and collaboration.

• Team player with the ability to build rapport across technical and business teams.

Job Title: Agile Delivery Specialist / Scrum Master

Location: Markham, ON

Work Mode: Hybrid (3 Days Onsite, 2 Days Remote)

Employment Type: Contract

Eligibility: Open to Citizens, Permanent Residents, or individuals with a valid Canadian Work Permit. Must reside in Canada.

Job Description:

We are seeking a Skilled Agile Delivery Specialist / Scrum Master to lead and manage Agile delivery processes within our IT team. This role is crucial in driving efficient change delivery using Agile methodologies, promoting innovation, and fostering high-quality results. The successful candidate will have the opportunity to work with cross-functional teams in adopting and maturing Agile practices, ensuring effective alignment between product and technology strategies.

As an Agile Delivery Specialist, you will serve as a facilitative servant leader, enabling self-organization within the team, removing obstacles, and driving continuous improvement. Your role will also include mentoring teams, coaching stakeholders, and optimizing the delivery of business value through Agile frameworks.

Key Responsibilities:

• Agile Leadership & Coaching:
  • Guide teams in understanding and adhering to Agile values and principles.
  • Coach teams and stakeholders in Agile frameworks, techniques, and practices to foster self-organization and adaptability.
• Product & Backlog Management:
  • Support Product Owners in refining, prioritizing, and maintaining the product backlog.
  • Facilitate clarity on user stories and ensure readiness for sprint planning.
• Facilitation & Collaboration:
  • Remove impediments to the team's progress and foster seamless communication.
  • Facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Metrics & Transparency:
  • Track and share metrics to measure team performance and project progress.
  • Recommend and implement metrics to drive continuous improvement.
• Quality & Delivery Optimization:
  • Drive quality across all stages of the delivery lifecycle, minimizing defects.
  • Collaborate on value stream mapping to identify and address gaps in delivery capabilities.
• Technical Awareness:
  • Promote engineering best practices such as Test Automation, Continuous Integration, and DevOps.
  • Enhance software engineering maturity within teams.

Required Skills & Experience:

• Certified Agile Scrum Master (CSM or PSM1 equivalent).
• 5+ years of experience leading Agile teams using Scrum/Kanban frameworks.
• Strong understanding of Agile principles and methodologies.
• Expertise in stakeholder management, with the ability to inspire teams and drive change.
• Knowledge of widely adopted Agile techniques such as TDD/BDD, Value Stream Mapping, and Continuous Integration.
• Experience in the insurance or financial sector is preferred.
• Familiarity with data domain technologies such as Guidewire, Informatica, and Master Data Management is highly desirable.

Preferred Skills:

• Strong communication and facilitation skills.
• Hands-on experience with Agile scaling approaches and modern software engineering techniques.
• Proficiency in guiding DevOps adoption within teams.

Why Join Us?

This role offers a dynamic opportunity to work in a collaborative and innovative environment where Agile values are at the core of operations. If you are passionate about driving organizational change, optimizing delivery processes, and fostering team success, we would love to hear from you!

We are seeking skilled Mobile Developers with React Native experience to contribute to a high-impact Payments project for one of our leading clients. This role requires hands-on expertise in mobile application development and a strong understanding of mobile architecture, best practices, and performance optimization.

Job Description

As an experienced mobile developer, you will:

• Lead the development and maintenance of mobile applications.

• Write clean, efficient, maintainable, and testable code following SOLID principles and industry best practices.

• Enhance application performance, responsiveness, and overall quality.

• Work with APIs and integrate third-party libraries and services.

• Collaborate with product managers and backend developers to define, design, and ship new features.

• Conduct code reviews and provide constructive feedback.

• Monitor code quality using tools such as Sonar and other industry-standard platforms.

Responsibilities

• 8 to 10+ years of recent, hands-on experience in mobile development.

• In-depth knowledge of mobile concepts, architecture, and implementation.

• Proven ability to develop scalable, high-performing, secure, and highly available mobile solutions.

• Excellent communication skills and the ability to understand business value and technical requirements.

• Demonstrated enthusiasm and initiative, with a strong willingness to ask questions and contribute proactively.

• Familiarity with professional software engineering practices, including coding standards, code reviews, version control, build processes, testing, and deployment.

Overview

We seek a positive and collaborative Technical Lead – Guidewire PC/BC/CC to join our Software Engineering Group. In this role, you will work with globally distributed teams, including business representatives, business analysts, architects, and engineers, to plan, design, develop, test, and implement enterprise solutions.

The ideal candidate will be passionate about driving quality and efficiency, have deep technical expertise in Guidewire platforms, and embrace a culture that challenges the status quo while simplifying processes, technology, and workflows.

Key Responsibilities

• Review software requirements efficiently.

• Build architectural diagrams and design documents.

• Design screens, business rules, and workflow changes

• Write programs and configure/package/deploy software.

• Establish and adhere to coding standards.

• Debug and unit test code.

• Perform peer code reviews.

• Mentor junior resources.

Required Qualifications

• Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field, or equivalent experience.

• 10+ years of proven experience in Guidewire Application Development.

• Expertise in GOSU language, Guidewire configuration and coding, Guidewire tools and accelerators, Guidewire Batch, and predefined plugins.

• Ability to read code in other languages and reverse engineer products.

• Experience with Agile software development and tools such as Git, Bitbucket, Jenkins, Jira, and Confluence

• Strong domain knowledge of Property & Casualty Insurance.

• 7+ years of Guidewire development experience.

• 7+ years of experience coding RESTful APIs.

• 7+ years of experience in programming languages such as C#, Java, Python, etc.

• Expertise in end-to-end design and development of business database applications.

• Experience creating modern web applications and designing Web APIs with REST/JSON.

• Deep understanding of design thinking and customer-centric development.

Must-Have Skills

• Guidewire Associate Certification.

• Guidewire Integration and Policy Center experience.

• Hands-on experience with Guidewire Cloud APIs, including synchronous and asynchronous API calls, authentication mechanisms (OAuth 2.0), pagination, and error handling.

• Proficiency with Guidewire Integration Gateway for secure, scalable, event-driven integrations.

• Experience with Guidewire App Events and Event Driven Architecture, including Pub/Sub models.

• Familiarity with Guidewire Cloud tools: TeamCity, Bitbucket, DataDog, Guidewire Home.

Nice to Have

• Guidewire Ace Certification (preferably Integration).

• Guidewire Billing Center configuration knowledge.

• Experience writing automated GUnit tests for integrations using Guidewire data builders.

• 7+ years of experience with relational databases and SQL (MS SQL Server and Transact-SQL proficiency preferred).

Job Overview

We are seeking a resourceful and forward-thinking Cybersecurity Engineer - Senior to join the Cybersecurity Operations team. This role acts as a subject-matter expert and advisor across a variety of cybersecurity initiatives and serves as a critical liaison between project teams, business stakeholders, and technical units including Security Operations Center (SOC), Data Loss Prevention, Compliance, Threat Intelligence, Risk Management, Governance, IAM, Systems and Network Engineering, Software Development, and third-party vendors.

The ideal candidate will have a strong technical background in networking, system administration, and programming, coupled with a passion for advancing cybersecurity practices within an enterprise environment.

Key Responsibilities

• Define security scope and requirements for assigned projects, including functional and non-functional security needs.

• Develop and execute security test cases aligned with project objectives.

• Implement and manage cybersecurity tools and platforms.

• Onboard data sources to the Security Information and Event Management (SIEM) system.

• Design and automate playbooks and processes within a Security Orchestration, Automation and Response (SOAR) platform.

• Ensure compliance with internal security policies, standards, procedures, and applicable legal and regulatory requirements.

• Contribute to the development of cybersecurity capabilities and solutions aligned with strategic objectives.

• Identify security gaps and recommend best practices to strengthen the organisation’s cybersecurity posture.

• Monitor emerging threats and assess their potential impact.

• Manage and troubleshoot cybersecurity tools across Windows and Linux environments.

Qualifications & Experience

• Minimum 5 years of experience in IT or networking, with at least 3 years focused on cybersecurity.

• At least 2 years of hands-on cybersecurity engineering experience in two or more of the following domains:

  • Cloud security (AWS, Azure, GCP)

  • SIEM, log management, network security and monitoring

  • Endpoint detection and response

  • Vulnerability management

  • SOAR and automation

  • IAM/PAM

  • Data Loss Prevention

  • Threat Intelligence and UEBA

• Proficiency in managing and troubleshooting cybersecurity tools in both Windows and Linux environments.

• Strong understanding of network protocols, security best practices, and vulnerability remediation.

• Ability to work independently, manage multiple priorities, and meet tight deadlines.

• Excellent written, verbal, and interpersonal communication skills.

• Experience in creating detailed technical documentation for security solutions and operational processes.

• Demonstrated commitment to continuous improvement and professional development.

• Proven ability to collaborate with distributed teams and influence cybersecurity best practices.

Preferred Certifications

• CISSP, CISM, CISA, Security+, or other recognized security certifications are strong assets.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Job Description

• Provides support and control of project management activities, ensuring quality and excellence in project delivery under the direct supervision and guidance of the Project Manager.

• May manage a specific phase of a project or lead light governance projects under the coaching of a Project Manager.

• Responsible for overall coordination, status reporting, and stability of project-oriented work efforts.

• Assists the Project Manager with day-to-day activities, including status reporting and applying project management methodologies to ensure projects are delivered on time, within budget, and meet quality standards and customer expectations.

• Manages administration and tracking of projects through all phases—from initiation to completion.

• Identifies scheduling issues and potential risks within project plans.

• Ensures alignment with governance and processes, taking guidance from Project Managers, QA, and Compliance teams regarding procedures, metrics, and reporting.

Requirements

• 5+ years of experience directly related to the duties and responsibilities outlined.

• Familiarity with Enterprise Portfolio Management (EPM) applications.

• Proficient in Microsoft Project; strong skills in Microsoft Word, Excel, and PowerPoint.

• College diploma or equivalent experience.

• Excellent interpersonal, communication, influencing, and collaboration skills.

• Strong organizational skills with demonstrated follow-up and attention to detail.

• Ability to gather and analyze statistical data and generate reports.

• Ability to interpret, adapt, and apply company guidelines, policies, and procedures.

• Capability to manage multiple deliverables in a fast-paced, evolving environment.

Job Summary:

We are seeking a skilled and detail-oriented Performance Tester to join our team. The ideal candidate will be responsible for designing, executing, and maintaining performance tests to ensure our applications meet high performance, scalability, and reliability standards. This role requires a strong understanding of performance testing tools, methodologies, and best practices to identify bottlenecks, optimize performance, and ensure seamless user experiences.

Key Responsibilities:

• Performance Test Planning:
  • Collaborate with stakeholders to understand performance requirements and create comprehensive test plans.
  • Define performance benchmarks, SLAs, and KPIs for applications.
• Test Design and Execution:
  • Develop performance test scripts and scenarios using tools like JMeter, LoadRunner, or Gatling.
  • Simulate various loads and conditions to assess application performance under stress.
• Performance Analysis:
  • Monitor application performance during tests, identifying bottlenecks, resource constraints, and other potential issues.
  • Analyze test results and generate detailed reports with actionable insights.
• Optimization:
  • Work with developers and architects to recommend performance optimizations for application and infrastructure.
  • Validate improvements after optimization through re-testing.
• Automation and CI/CD Integration:
  • Automate performance testing and integrate it into CI/CD pipelines.
  • Maintain and enhance performance test frameworks for scalability and reuse.
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including developers, QA, and DevOps, to ensure performance testing aligns with the software development lifecycle.
  • Communicate findings and recommendations effectively to both technical and non-technical stakeholders.

Qualifications:

Required Skills:

• Strong experience with performance testing tools like JMeter, LoadRunner, Gatling, or similar tools.
• Proficient in scripting and automation for performance test scenarios.
• Solid understanding of application architecture, databases, and networks.
• Experience in monitoring tools (e.g., Dynatrace, New Relic, or AppDynamics).
• Familiarity with CI/CD tools like Jenkins, GitLab, or Azure DevOps.
• Strong analytical skills to interpret performance metrics and pinpoint root causes.

Preferred Skills:

• Experience with cloud platforms (e.g., AWS, Azure, GCP) and testing cloud-native applications.
• Knowledge of programming languages like Java, Python, or C#.
• Experience with API performance testing using tools like Postman or SoapUI.
• Understanding of Agile methodologies and working in Scrum teams.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in performance testing or a similar role.

Key Attributes:

• Strong problem-solving and critical-thinking skills.
• Excellent communication and teamwork abilities.
• Detail-oriented with a focus on delivering high-quality results.

Why Join Us?

• Opportunity to work on cutting-edge projects with a dynamic team.
• Support for professional development and certifications.
• Competitive compensation and benefits package.

Apply Now:

If you're passionate about ensuring software performance and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Role Overview

Seeking a dedicated and skilled Desktop Support Resource to join our team at the customer location (Markham, Canada). This role is essential in assisting our customers following the deployment of Windows 11, ensuring a smooth transition and addressing any technical issues that may arise.

Key Responsibilities

• Customer Support: Provide first-level support to customers experiencing issues post-Windows 11 deployment.

• Troubleshooting: Diagnose and resolve hardware and software problems related to desktop systems and applications.

• Installation and Configuration: Assist in the installation, configuration, and maintenance of Windows 11 operating systems on customer devices.

• Documentation: Maintain detailed records of customer interactions, solutions provided, and technical issues encountered.

• Training: Conduct training sessions for customers to familiarise them with Windows 11 features and functionalities.

• Communication: Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution.

• Updates and Upgrades: Manage and execute updates and upgrades to Windows 11 systems as necessary.

• Feedback Collection: Gather customer feedback to improve support services and identify areas for enhancement.

Qualifications

• Education: A degree in Information Technology, Computer Science, or a related field.

• Experience: 7+ years of experience in desktop support and familiarity with Windows operating systems, particularly Windows 11.

• Technical Skills: Strong knowledge of hardware and software troubleshooting, installation, and configuration.

• Communication Skills: Excellent verbal and written communication skills.

• Customer Service: Ability to provide exceptional customer service and support.

• Problem-Solving: Analytical thinking and problem-solving abilities.

• Team Collaboration: Ability to work effectively in a team-oriented environment.